Sales & Events Coordinator
2 weeks ago
About the Role:
The Sales & Events Executive will be responsible for dealing with incoming enquiries, developing future and repeat business, and contributing to the profitability of the Hotel. Key duties include:
Key Responsibilities:
- To deal with incoming enquiries by phone or email, acknowledging within 3 hours and responding within 24 hours.
- To develop future and repeat business, contributing to the profitability of the Hotel.
- To negotiate and agree on rates according to Selling Strategies.
- To ensure all calls are handled according to Brand Standards.
- To proactively work as a member of the team, contributing to maximizing revenue and generating business.
- To build relationships with clients and develop an understanding of their needs.
- To meet potential clients to show them the Hotel facilities.
- To promote all facilities within the Hotel.
- To effectively manage the diary.
- To identify new accounts and contacts and give sales leads to the proactive team.
- To keep departments and clients updated in a timely manner.
- To send proposals and contracts to clients in line with Brand Standards.
- To develop and maintain excellent product knowledge.
- To keep up to date with refurbishment and promotions in the Hotel.
- To work and cooperate with the team and other departments, offering support and assistance when necessary.
- To maintain accurate, up-to-date customer records and contribute to developing and fine-tuning systems in place.
- To consistently review own level of skill and actively identify future personal development and training.
- To organize and prioritize work to ensure response time and deadlines are met.
- To undertake administration procedures at each stage of the Conference & Banqueting booking.
- To contact clients at regular intervals to ensure all of their requirements are met and in accordance with company standards.
- To communicate clients requirements both verbally and written via Delphi computer system to all departments within the hotel.
- To meet clients, agents, and production companies on site to discuss their requirements and offer professional guidance.
- To acknowledge all communication in writing from clients.
- To ensure correct forecasting of own Events.
Requirements:
Candidates must have a minimum of 1 year's experience within Sales & Events.
About Us:
Hilton London Bankside is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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