Complaint Resolution Specialist

6 days ago

Glasgow, Glasgow City, United Kingdom CHUBB Full time
Complaints Resolution Specialist

We are seeking a skilled Complaints Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a vital role in ensuring that our customers receive fair and timely resolutions to their complaints.

Key Responsibilities:
  • Engage with customers throughout the complaint process, ensuring regular updates on progress while handling complaints fairly and within local requirements.
  • Review and learn from past decisions, including those made by the local Ombudsman or Regulators.
  • Gather all necessary evidence in relation to complaints and ensure fair customer outcomes.
  • Work with internal departments to investigate complaints and manage incoming enquiries effectively, providing a professional service to customers.
  • Make final decisions on the merits of complaints and calculate payments where appropriate, communicating outcomes clearly to customers in writing and by telephone.
  • Liaise with local Ombudsman where necessary and build relationships with the business, explaining the rationale behind decisions when appropriate.
Requirements:
  • Previous experience in a complaint handling role.
  • Customer services experience demonstrating a professional and high standard in customer care, with proven experience of prioritising and working to SLAs.
  • Excellent listening and communication skills.
  • Awareness of Fraud is preferred, and a working knowledge of Regulatory Complaints and Compliance (Insurance Industry preferred).
  • Experienced in MS Office Packages.
What We Offer:
  • Competitive salary & pension scheme.
  • 25 days annual leave plus ability to purchase 5 additional days.
  • Private Medical cover, Employee Share Purchase Plan, Life Assurance.
  • Subsidised gym membership, and more...

At Chubb, we value our people and strive to create a diverse and inclusive work environment. We are committed to equality, fairness, and respect for all colleagues, candidates, clients, and business partners. If you are passionate about delivering exceptional customer service and resolving complaints in a fair and timely manner, we encourage you to apply for this exciting opportunity.

  • Complaint Resolution Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a vital role in ensuring that our customers receive fair and timely resolutions to their complaints.Key Responsibilities:Engage with customers to understand their complaints and provide...

  • Complaint Resolution Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a vital role in ensuring that our customers receive fair and timely resolutions to their complaints.Key Responsibilities:Engage with customers to understand their complaints and provide...

  • Complaint Resolution Specialist

    5 days ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a vital role in ensuring that our customers receive fair and timely resolutions to their complaints.Key Responsibilities:Engage with customers throughout the complaint process, ensuring...

  • Complaint Resolution Specialist

    5 days ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a vital role in ensuring that our customers receive fair and timely resolutions to their complaints.Key Responsibilities:Engage with customers throughout the complaint process, ensuring...

  • Complaint Resolution Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    7 days ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    6 hours ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    2 hours ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Executive Complaints Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Clear Business Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Complaints Resolution Specialist to join our team at Clear Business. As a key member of our customer experience team, you will be responsible for resolving high-level complaints in a fair and efficient manner, ensuring that our customers receive the best possible service.Key...

  • Complaints Resolution Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Working Hours:Monday to Friday: 08:00 - 20:00Weekends: 09:00 -...

  • Complaints Resolution Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Complaints Resolution HandlerAnderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.Working Hours:Monday to Friday: 08:00 - 20:00Weekends: 09:00 -...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Job SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a critical role in ensuring accurate assessment and dedicated management of complaints.Key ResponsibilitiesEngage with customers throughout the complaint process, ensuring regular updates on progress...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will play a vital role in ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Job SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a critical role in ensuring accurate assessment and dedicated management of complaints.Key ResponsibilitiesEngage with customers throughout the complaint process, ensuring regular updates on progress...

  • Complaint Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    About the RoleWe are seeking a highly skilled and experienced Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will play a critical role in ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    About the RoleWe are seeking a highly skilled and experienced Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will play a critical role in ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will play a vital role in ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Job Title: Financial Services Complaints HandlerDepartment: Customer ResolutionsKey Responsibilities:Manage and investigate multiple complaints through to resolution.Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA.Proactively prioritize and manage own allocated workload.Investigate root cause of complaint and...