Customer Service Manager

1 week ago


Coleraine, United Kingdom Henderson Group Full time

We are seeking a Customer Service Manager to join our team at Henderson Group. As a key member of our retail store team, you'll be responsible for delivering exceptional customer experiences and exceeding sales targets.

Responsibilities:

The successful candidate will:

  • Lead the store team to provide outstanding customer service and meet sales targets
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the Assistant Manager and/or Store Manager to drive store performance and achieve business objectives
  • Provide coaching, training, and support to team members to enhance their skills and knowledge
Requirements:
  • Aged 18 years or over (for store legislative requirements)
  • Previous retail experience, with at least 6 months of supervisory-level leadership
  • Natural ability to listen, interact, and communicate with customers and team members
  • Target-driven, focused on continuous improvement
Benefits:
  • A market-competitive salary of £13.69 per hour
  • Employee Assistance Programme
  • Social club
  • Perks Offers/Discount scheme throughout the UK/Ireland
  • Staff discount at SPAR/EUROSPAR Henderson Group company-owned stores


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