Customer Service Director

2 days ago


Coleraine, United Kingdom Wineflair Full time

About This Opportunity: We are seeking a dedicated and experienced Assistant Store Leader to join our team at Mount Sandal, Coleraine. As a key member of our store management team, you will be responsible for driving sales growth, improving customer satisfaction, and leading by example in terms of conduct and performance.

Key Responsibilities:

  • To drive sales growth through effective merchandise planning, visual merchandising, and customer engagement
  • To lead by example, setting high standards of conduct and performance for yourself and the team
  • To manage staff performance, including coaching, mentoring, and developing talent to meet business needs
  • To maintain accurate records, including sales data, customer information, and staff performance metrics
  • To ensure compliance with health and safety regulations, including conducting regular risk assessments and maintaining a clean and safe working environment
  • To contribute to the development of store policies and procedures, ensuring they align with company goals and objectives

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and suppliers
  • Proven leadership experience, with a track record of achieving sales growth and improving customer satisfaction
  • Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
  • Ability to work independently, using your own initiative and making sound decisions in a fast-paced environment
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays
  • Basic computer skills, including proficiency in Microsoft Office and other software applications

Our Company Culture:

  • We are a dynamic and supportive team, committed to delivering exceptional results
  • We believe in ongoing training and development, to help you grow and succeed in your role
  • We offer a comprehensive benefits package, including enhanced public holiday rates, pension benefits, and 28 days annual leave
  • We prioritize employee well-being, offering flexible working arrangements and a healthy work-life balance


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