Operations Director

6 days ago


Rugby, Warwickshire, United Kingdom Iron Mountain Full time
Operations Manager Job Description

We are seeking an experienced Operations Manager to lead our Digital Imaging & Document processing operation in Rugby. This role involves ensuring high-quality and secure digitisation services for our clients.

  • Lead a team of direct reports, ensuring they are aware of daily priorities and issues that may impact work in progress.
  • Ensure local operational staff are briefed on performance, processes, and objectives.
  • Maintain compliance with IRM personnel policies and procedures.
Business Planning and Collaboration

Work closely with the Senior Operations Manager to develop a service delivery plan that maximises resources while meeting client expectations.

  • Agree and update the plan regularly.
  • Monitor and update the pipeline forecast and work-in-progress stream.
  • Collate and publish regular records of service performance.
Relationship and Performance Management

Develop and implement strategies to improve operational performance, including regular performance reviews and feedback.

  • Monitor individual performance and address below-standard results.
  • Ensure a comprehensive skills matrix is maintained for direct reports.
  • Maintain a non-compliance procedure to address quality or SLA failures.
Quality Assurance and Continuous Improvement

Ensure compliance by effectively training and equipping employees and maintaining evidential training records.

  • Contribute to investigations resulting from major service failures or contract breaches.
  • Identify process improvements relating to product and service delivery.
Financial Management

Maintain a commercially viable operation by monitoring KPIs and ensuring local contracts are delivered against agreed cost models.

  • Plan and initiate corrective action for underperforming products, contracts, or employees.
  • Collate and process financial data accurately and in a timely manner.

This role requires a sound understanding of business process management procedures, comprehensive experience of process implementation and delivery, and knowledge of operational security in relation to client confidentiality and legislative compliance.



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