Operations Director

3 weeks ago


Rugby, Warwickshire, United Kingdom CDW UK Full time
Operations Manager Job Description

CDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare customers worldwide. As an Operations Manager, you will play a crucial role in ensuring the smooth operation of our daily activities, maintaining high-quality standards, and fostering a culture of continuous improvement.

Key Responsibilities:
  • Oversee daily operations to ensure maximum efficiency and quality standards are consistently met.
  • Train and develop your team, promoting a culture of continuous improvement and adherence to best practices.
  • Ensure housekeeping standards are maintained at a high level.
  • Collaborate with other leaders to ensure efficient processes and accurate item management.
  • Identify skills gaps and develop training plans to address them.
  • Manage annual performance plans with team members and work closely with the HR team.
Requirements:
  • Experience in performance management and working with HR teams.
  • Understanding of organizational structures from a commercial perspective.
  • Configuration technician experience is an advantage.
  • Passion for the IT industry, particularly in pre-delivery configuration of customer equipment.
  • Business management skills with a focus on customer service.
  • Ability to manage competing pressures and deadlines while maintaining attention to detail and quality.
What We Offer:
  • Flexible working arrangements.
  • Opportunity to work extra hours during peak periods to ensure SLA adherence.
  • A strong leadership role that positively influences and inspires others to excel.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all employees and applicants. We encourage candidates from diverse backgrounds to apply and join our mission of cultivating a culture of belonging, diversity, and inclusion.



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