IT Support Specialist
4 days ago
Job Title: IT Support Specialist
We are looking for an experienced IT Support Specialist to join our team at Jackson Green Recruitment Limited. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.
Main Responsibilities:
- To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal
- To be proactive and “own” calls residing on the Service Desk
- Drive/manage calls to resolution within SLA
- Act as a first line escalation point (for immediate issues) and refer more complex issues
About the Role:
This is a full-time position working 37.5 hours per week over 4 shifts. You will be based at our joint head office in West Drayton.
Requirements:
- Excellent communicator both written and verbally
- The ability to work well alone and under pressure
- Previous experience of Wintel environment
- Clear and professional telephone manner
- Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange/ Google mail), fault diagnosis, AD, Citrix
Estimated Salary: £28,000-£30,000 per annum
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