Training Bookings Specialist
21 hours ago
We are a not-for-profit organisation dedicated to fostering an inclusive and fair workplace. Our team is passionate about delivering high-quality training and support services to our clients.
Job DescriptionIn this role, you will work closely with our Training Department to process course bookings, generate invoices, and manage course date visibility on our website. You will also be responsible for monitoring and converting provisional bookings and waiting list enquiries.
Key Accountabilities- Process course bookings and ensure compliance with internal policies
- Monitor and convert provisional bookings and waiting list enquiries
- Generate invoices and manage course date visibility on the website
- Manage customer enquiries and direct them as needed
- Provide weekly updates on booking statuses and fill rates
- Report financial projections and final delegate numbers to relevant teams
- Create and update Job Sheets for confirmed courses
- Collaborate with trainers to confirm content relevance and ensure they are kept up to date
We require a strong background in administration, excellent communication skills, and experience in customer-facing roles. A GCSE in Maths and English is essential. Experience in a similar role, such as a Training Bookings Coordinator or Customer Service Administrator, would be advantageous.
Benefits and SalaryWe offer a competitive salary of £26,500 per annum, plus benefits including a pension scheme and generous holiday allowance.
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