English Learning Program Coordinator

20 hours ago


Moreton in Marsh, Gloucestershire, United Kingdom The Fpa Full time
Job Summary

We are seeking a skilled and detail-oriented English Learning Program Coordinator to join our team at the Fire Protection Association. In this role, you will play a key part in ensuring that training bookings are smoothly processed and coordinated.

About the Role

The ideal candidate will have strong organisational skills, excellent customer service abilities, and experience in administration roles. You will be responsible for processing course bookings, generating invoices, and managing course date visibility on our website.

Key Responsibilities
  • Process course bookings and ensure compliance with internal policies
  • Monitor and convert provisional bookings and waiting list enquiries
  • Generate invoices and manage course date visibility on the website
  • Manage customer enquiries and direct them as needed
  • Provide weekly updates on booking statuses and fill rates
  • Report financial projections and final delegate numbers to relevant teams
  • Create and update Job Sheets for confirmed courses
  • Collaborate with trainers to confirm content relevance and ensure they are kept up to date
Requirements

We require a high level of proficiency in Microsoft Office programmes and experience in a customer service/administration role. Basic accounting knowledge and experience of similar internal Customer Management System (CMS) and Learning Management Systems (LMS) are desirable.

Salary and Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including a pension scheme and generous holiday allowance.



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