UK Training Administration Manager
3 weeks ago
We are looking for an experienced and organised Training Bookings Specialist to join our team at the Fire Protection Association. The successful candidate will be responsible for coordinating training events, managing course bookings, and providing exceptional customer service.
About the PositionThis is a full-time position, working within our busy Training Department. The ideal candidate will have strong administrative skills, excellent communication abilities, and experience in customer-facing roles.
Responsibilities- Coordinate training events and manage course bookings
- Process course bookings and ensure compliance with internal policies
- Monitor and convert provisional bookings and waiting list enquiries
- Generate invoices and manage course date visibility on the website
- Manage customer enquiries and direct them as needed
- Provide weekly updates on booking statuses and fill rates
- Report financial projections and final delegate numbers to relevant teams
- Collaborate with trainers to confirm content relevance and ensure they are kept up to date
We require a high level of proficiency in Microsoft Office programmes, experience in a customer service/administration role, and basic accounting knowledge. A GCSE in Maths and English is essential.
Salary and BenefitsWe offer a competitive salary of £28,000 per annum, plus benefits including a pension scheme and generous holiday allowance.
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