Automotive Support Specialist
22 hours ago
The Sinclair Group is an innovative company in the automotive industry, seeking an experienced Automotive Support Specialist to join our team in Bridgend.
This is a unique opportunity for someone with a passion for delivering exceptional customer service to join our established customer support unit. As a key member of our team, you will be responsible for managing bookings, conducting outbound calls, and collaborating with service teams to ensure seamless customer experiences.
Your key responsibilities will include:
- Efficiently managing inbound and outbound bookings for services, MOTs, and repairs;
- Conducting outbound calls to schedule appointments and confirm existing bookings;
- Collaborating with service teams to optimize customer experience;
- Providing accurate and comprehensive information on service options and pricing;
- Resolving customer enquiries and concerns promptly, ensuring the highest level of satisfaction.
To succeed in this role, you will need:
- Previous experience in a customer service role, preferably within a contact centre setting;
- Exceptional communication skills, characterized by professionalism and courtesy;
- Strong organizational skills and multitasking abilities to manage appointment schedules effectively;
- Familiarity with automotive services and dealership operations is advantageous;
- Adaptability to thrive in a dynamic and fast-paced work environment.
We offer a competitive salary of £35,000 per annum, plus a range of benefits including:
- 30 days annual leave including bank holidays (pro rata) which increases with length of service;
- Birthday day off;
- Contributory Pension Scheme;
- Staff discounted parts and servicing plus a free MOT every year;
- Recognition of length of service at 5,10,20,30 & 40 years anniversary;
- Life Assurance (death in service benefit);
- Staff Car Scheme;
- Colleague Referral Scheme / Customer Referral Schemes;
- Cycle to Work Scheme;
- Employee Assistance programme with access to a 24/7 helpline;
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health;
- Development opportunities within the Sinclair Group.
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