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Customer Support Specialist

3 months ago

Bridgend, Bridgend county borough, United Kingdom beBee Professionals Full time £20,000 - £30,000

We are seeking a Customer Support Specialist to provide top-notch customer service and support at beBee Professionals in Bridgend, United Kingdom.

Key Responsibilities:

  • Deliver exceptional customer service and support via various channels.
  • Provide accurate and up-to-date information about products and services.
  • Efficiently resolve customer complaints and concerns.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.
  • Assist with administrative tasks as needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work both independently and as part of a team.
  • Flexible working hours, including weekends.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.