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Sales Order Coordinator

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Reed Full time
Job Title: Sales Order Processor

We are seeking a highly skilled Sales Order Processor to join our dynamic team at Reed. This role involves managing the order to cash process across multiple delivery channels, providing a rewarding and challenging opportunity for an experienced individual.

Key Responsibilities:
  • Receive and process standard and sample orders from customers, including EDI.
  • Check inventory availability and confirm orders with customers.
  • Generate open order reports and update delivery status, rejections, and date/quantity changes.
  • Assist customers with queries by investigating and resolving them promptly.
  • Ensure pricing is correctly set up for promotions and seasonal changes.
  • Advise the Manager of any ongoing concerns or risks to ensure effective service delivery.
  • Coordinate with warehouses for repacks, labelling, and special deliveries.
  • Onboard new customers with the warehouses and maintain master data.
  • Produce shipping documents for deliveries and consolidate loads for efficiency.
  • Develop relationships with customers to understand their specific business needs.
  • Liaise and build relationships with allocated Sales Account Managers.
  • Deliver the highest level of customer service to both internal and external contacts.
  • Perform general administration duties as required.
Requirements:
  • Previous experience in sales order processing or customer service.
  • Strong Excel skills.
  • SAP experience is desirable.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to work under pressure and meet tight deadlines.
  • Proficiency in Microsoft Office and familiarity with ERP systems.
  • A positive and enthusiastic attitude towards work.
Benefits:
  • Competitive salary.
  • Hybrid working model with 2 days in the office.
  • Excellent benefits package.
  • Free parking available around the building.