Reception Management Specialist

1 day ago


Binfield, United Kingdom Platinum Recruitment Consultancy Full time

**Role:** Reception Management Specialist

**Location:** Bracknell

**Salary / Rate of pay:** £32,000 per annum

We are working in partnership with a popular 4 Star hotel in Bracknell and are seeking an experienced Reception Management Specialist to join their team.

Key Responsibilities:

  • Oversee the daily operations of the hotel front desk, ensuring smooth check-in and check-out processes for guests
  • Train, mentor, and supervise reception staff to deliver high-quality customer service and exceed guest expectations
  • Manage room reservations, room assignments, and special requests to optimize occupancy and revenue
  • Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction
  • Experience managing a team of at least 12 members is essential as is hotel reception management experience.

About the Role:

This is a fantastic opportunity for an experienced Reception Management Specialist to join a dynamic team of ambitious people who are passionate about delivering quality service to guests.


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