Reception Manager

We are seeking a highly skilled and experienced Reception Manager to join our team at Coppid Beech Hotel.

This is a fantastic opportunity to work in a dynamic and customer-focused environment, where you will be responsible for managing the front desk and providing exceptional service to our guests.

• Manage the front desk and ensure a smooth and efficient check-in and check-out process.
• Provide excellent customer service and resolve any guest complaints in a professional and courteous manner.
• Supervise and train a team of receptionists to ensure they are providing the highest level of service.
• Manage the hotel's Opera Hotel Operating system and ensure accurate and up-to-date records are maintained.
• Work closely with the hotel's management team to achieve business objectives and improve customer satisfaction.

• Proven experience in a front desk management role within a similar sized hotel.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and management.
• Experience of working with budgets and manpower planning for changes in occupancy levels.
• Excellent numeracy skills and ability to manage accounts and billing.
• Flexibility with shifts and hours as required by the business.

• A competitive rate of pay.
• Free Hotel Leisure club membership worth £696 a year.
• Free membership to Health Assured, your Employee Assistance Programme.
• Free membership to Perks at Work, offering huge retail discounts.
• Free meals on duty.
• Free car parking on site.

We are committed to providing a positive and supportive work environment, and we offer a range of benefits to our employees, including a workplace pension scheme and company sick pay scheme.

If you are a motivated and experienced Reception Manager looking for a new challenge, please apply today.