Retail Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of customer satisfaction.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
- Sales and Revenue: Meet or exceed sales targets, promoting our products and services to customers, and identifying opportunities to increase revenue.
- Shop Operations: Maintain a high level of shop standards, ensuring the shop is clean, tidy, and well-presented at all times.
- Teamwork: Work collaboratively with the shop team to achieve sales targets, provide support, and maintain a positive and productive work environment.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance customer service, sales, and shop operations.
- Customer Service: Excellent customer service skills, with the ability to communicate effectively with customers.
- Sales and Revenue: Proven sales experience, with a track record of meeting or exceeding sales targets.
- Shop Operations: Ability to maintain a high level of shop standards, ensuring the shop is clean, tidy, and well-presented at all times.
- Teamwork: Strong teamwork skills, with the ability to work collaboratively with the shop team.
- Continuous Improvement: Ability to identify areas for improvement and implement changes to enhance customer service, sales, and shop operations.
- Competitive Salary: A competitive salary, with opportunities for bonuses and incentives.
- Benefits Package: A comprehensive benefits package, including pension scheme, annual leave, and healthcare benefits.
- Development Opportunities: Opportunities for career development and progression, with training and support to help you achieve your goals.
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