Optician Dispenser
3 weeks ago
We are seeking an experienced Dispensing Optician to join our team at Contract Personnel Ltd.
Key Responsibilities:
Dispensing- Ensure accurate and appropriate dispensing of prescriptions issued as a result of an eye examination.
- Select lenses and frames to best suit the prescription and the customer's lifestyle.
- Check orders received from Optical Technicians, if required.
- Establish suitability and accuracy of lenses using the focimeter.
- Fitting the customer with their final spectacles and making appropriate adjustments.
- Offering the customer general advice and guidance.
- Implementing minor repairs to frames.
- Carrying out retinal photography, tonometry, and visual field tests supplementary to an eye examination and alerting the optometrist to any unusual or abnormal features identified through these processes.
- Undertaking colorimetry activities where appropriate, including use of the colorimetry machine for density, hue, and color checks, and colored overlays.
- Keeping appropriate records and reporting to the Practice Manager/Directors, as required.
- Maximizing sales while minimizing costs to ensure the achievement of specified margins and targets.
- Ascertaining the wants and needs of each customer.
- Recommending, selecting, and helping locate or obtain merchandise based on customer needs and wants.
- Describing merchandise and explaining its use, benefits, operation, and care to customers.
- Maintaining knowledge of current sales and promotions as well as policies regarding payment, exchanges, and security.
- Serving customers and bagging and packaging purchases.
- Observing and identifying security risks and theft and preventing and attending to these occurrences appropriately.
- Ensuring that the practice provides excellent customer service at all times, meeting and, where possible, exceeding customer expectations.
- Answering the telephone and dealing with enquiries and appointments.
- Managing enquiries, complaints, refunds, etc., as required.
- Implementing the policies and procedures set out in the Employee Handbook.
- Contributing to positive working relationships within the teams.
- Being aware of the needs of team members and showing them courtesy.
- Communicating effectively with others in the team.
- Working collaboratively with team members and management colleagues in order to meet the objectives of the business.
- Putting forward ideas and feedback during team meetings in order to improve ways of working.
- Implementing the legal obligation to maintain a safe working environment at all times.
- Following the company's procedures, as described in the Health & Safety Policy.
- Reporting anything unsafe to the Practice Manager and reporting accidents, near misses, and so on, in the accident book.
- Representing the company at events, etc., as required.
- Undertaking any other tasks that may be reasonably requested.
To find out more about this role, please contact Contract Personnel Ltd.
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