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Job Summary: We are seeking an experienced Dispensing Optician to join our team at Contract Personnel Limited.

Key Responsibilities:

• Ensure accurate and appropriate dispensing of prescriptions issued as a result of an eye examination.
• Select lenses and frames to best suit the prescription and the customer's lifestyle.
• Check orders received from Optical Technicians, if required.
• Establish suitability and accuracy of lenses using the focimeter.
• Fit the customer with their final spectacles and make appropriate adjustments.
• Offer the customer general advice and guidance.
• Implement minor repairs to frames.
• Carry out retinal photography, tonometry, and visual field tests supplementary to an eye examination and alert the optometrist to any unusual or abnormal features identified through these processes.
• Undertake colorimetry activities where appropriate, including use of the colorimetry machine for density, hue, and color checks, and colored overlays.
• Keep appropriate records and report to the Practice Manager/Directors, as required.

Selling & Customer Relationship Management:

• Maximise sales while minimising costs to ensure the achievement of specified margins and targets.
• Ascertain the wants and needs of each customer.
• Recommend, select, and help locate or obtain merchandise based on customer needs and wants.
• Describe merchandise and explain its use, benefits, operation, and care to customers.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges, and security.
• Serve customers and bag and package purchases.
• Observe and identify security risks and theft and prevent and attend to these occurrences appropriately.
• Ensure that the practice provides excellent customer service at all times, meeting and, where possible, exceeding customer expectations.
• Answer the telephones and deal with enquiries and appointments.
• Manage enquiries, complaints, refunds, etc., as required.

Dispensing Optician – Job Description:

• Implement the policies and procedures set out in the Employee Handbook.
• Contribute to positive working relationships within the teams.
• Be aware of the needs of team members and show them courtesy.
• Communicate effectively with others in the team.
• Work collaboratively with team members and management colleagues in order to meet the objectives of the business.
• Put forward ideas and feedback during team meetings in order to improve ways of working.

Health & Safety / Environmental Health:

• Implement the legal obligation to maintain a safe working environment at all times.
• Follow the company's procedures, as described in the Health & Safety Policy.
• Report anything unsafe to the Practice Manager, and report accidents, near misses, and so on, in the accident book.

Other Tasks:

• Represent the company at events, etc., as required.
• Undertake any other tasks that may be reasonably requested.

Requirements:

• Experience in dispensing optician roles.
• Knowledge of optical principles and practices.
• Excellent communication and customer service skills.
• Ability to work effectively in a team environment.
• Basic computer skills and familiarity with optical software.

What We Offer:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A supportive and collaborative work environment.
• The opportunity to work with a dynamic and growing company.