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Head Waiter/Waitress

2 months ago

London, Greater London, United Kingdom South Place Hotel Full time

About the Role:

We are seeking a charismatic and service-driven Head Waiter to lead our team in delivering exceptional dining experiences at South Place Hotel's Michelin-starred restaurant, Angler. As a pivotal member of our team, you will thrive in our bustling restaurant environment, effortlessly multitasking and providing support to junior team members.

Key Responsibilities:

  • Lead by example, demonstrating exceptional service standards and a passion for delivering memorable guest experiences.
  • Develop and maintain a deep understanding of our menu, wine list, and service standards to provide expert guidance to junior team members.
  • Collaborate with the restaurant management team to drive sales growth, improve customer satisfaction, and enhance the overall dining experience.
  • Provide coaching and training to junior team members to ensure they meet the highest standards of service and quality.
  • Contribute to the development of new menu concepts, promotions, and events to drive business growth and customer engagement.
  • Work closely with the kitchen team to ensure seamless service delivery and maintain high standards of food quality.
  • Manage and maintain a high level of customer satisfaction through effective communication, problem-solving, and conflict resolution.
  • Stay up-to-date with industry trends, competitor analysis, and customer feedback to inform service improvements and menu development.

About Us:

South Place Hotel is a boutique, luxurious hotel located in the heart of London. Our Michelin-starred restaurant, Angler, offers a unique dining experience with a focus on sustainable seafood and exceptional service. We are committed to providing a welcoming and inclusive environment for our guests and team members alike.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A comprehensive benefits package, including health insurance, pension scheme, and employee assistance program.

Requirements:

  • Previous experience as a Head Waiter or in a similar leadership role in a high-end restaurant or hotel.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong knowledge of wine, spirits, and cocktails, with the ability to provide expert guidance to junior team members.
  • Ability to work effectively in a fast-paced environment, managing multiple tables and priorities.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

How to Apply:

If you are a motivated and service-driven individual with a passion for delivering exceptional guest experiences, please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.