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Senior IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Technician. As a key member of our support team, you will be responsible for providing technical expertise and support to our clients.
Key Responsibilities:
- Providing 3rd line technical support for hardware and software issues
- Acting as a technical owner for all support issues, training and advising other team members to help grow and enhance their skills
- Providing technical support and engineering for networking infrastructure, contributing to the design, implementation, and security of WAN, LAN, and Cloud
- Taking ownership of incidents assigned to you and managing them through to resolution
- Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers
Requirements:
- 5+ years' demonstrable experience in MSP IT support services or consultancy
- Experience with the installation and configuration of systems
- Microsoft Server technologies; MS Server (2016,2019, 2022), MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell
- Advanced Exchange (2016, 2019) installation, configuration and troubleshooting
- Virtualisation configuration and troubleshooting (HyperV/VMware)
- Firewall troubleshooting (across main stream products)
- Network Management - TCP/IP, L3 routing, VLAN management & LAN/WAN
- Experience in SQL Server troubleshooting
- Excellent general hardware/software troubleshooting and problem-solving skills
- Disaster Recover, Replication and Recovery
- Anti-virus technologies (Eset, Bitdefender)
- Advanced level with VoIP systems (CTX) - troubleshooting and administering
- Candidates will hold or be willing to attain the Microsoft accreditations
Desirable Additions:
- Microsoft 365 – Azure, SharePoint, OneDrive, Exchange & Intune/Endpoint Manager
- Proficiency in scripting and task automation using appropriate tooling such as PowerShell
- Relevant Microsoft certifications in Networking / Desktop / Servers
About MICT LTD:
MICT LTD is a successful company committed and motivated in providing first call IT support and solutions to businesses throughout Liverpool city region.
This is an opportunity to join a growing firm where you will have the opportunity to develop an excellent career path, with great prospects for progress and uniquely have a say and share in the evolution of the business.
