Senior IT Support Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Henderson Scott Full time

Job Title: Senior IT Support Specialist

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our team at Henderson Scott. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Act as an escalation point for junior support engineers, providing guidance and advice on complex technical issues
  • Deliver and manage client projects, ensuring timely completion and high-quality results
  • Investigate and resolve technical faults, providing regular updates to clients
  • Collaborate with colleagues to deliver smooth IT implementations, ensuring seamless integration with existing systems
  • Provide exceptional customer support, adhering to SLAs and KPIs

Requirements:

  • Windows Server 2016, 2019, and 2022
  • Office 365 - Exchange, SharePoint, and Dynamics
  • Azure - Virtual Machines, Networking, and overall management
  • Cyber Security tools and technologies
  • VoIP installation, configuration, and administration
  • Networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP, and WAN/LAN technologies
  • Strong communication and problem-solving skills

Work Pattern: 8:30am - 5:30pm, Monday to Friday (Hybrid)

Salary: £40k-£50k DOE



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