Senior IT Support Specialist
1 month ago
Job Title: Senior IT Support Specialist
Job Summary:
We are seeking a highly skilled Senior IT Support Specialist to join our team at Henderson Scott. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Act as an escalation point for junior support engineers, providing guidance and advice on complex technical issues
- Deliver and manage client projects, ensuring timely completion and high-quality results
- Investigate and resolve technical faults, providing regular updates to clients
- Collaborate with colleagues to deliver smooth IT implementations, ensuring seamless integration with existing systems
- Provide exceptional customer support, adhering to SLAs and KPIs
Requirements:
- Windows Server 2016, 2019, and 2022
- Office 365 - Exchange, SharePoint, and Dynamics
- Azure - Virtual Machines, Networking, and overall management
- Cyber Security tools and technologies
- VoIP installation, configuration, and administration
- Networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP, and WAN/LAN technologies
- Strong communication and problem-solving skills
Work Pattern: 8:30am - 5:30pm, Monday to Friday (Hybrid)
Salary: £40k-£50k DOE
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