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Retail Operations Manager

1 month ago

London, Greater London, United Kingdom British Red Cross Full time

We are seeking a highly skilled Retail Operations Manager to join our team at the British Red Cross. This exciting opportunity will enable you to develop and implement effective retail strategies, drive sales growth, and lead a team of dedicated volunteers.

About the Role

This is an ideal position for someone with a passion for retail management and customer service. As a key member of our team, you will be responsible for:

  • Collaborating with the shop manager to achieve sales targets and improve customer satisfaction
  • Leading a team of volunteers, providing guidance and support to ensure excellent customer service
  • Managing stock levels, maintaining a visually appealing store environment, and ensuring accurate inventory records
What You'll Need

To succeed in this role, you will need:

  • A proven track record in retail management, with experience in leading teams and achieving sales targets
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire staff
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Benefits

We offer a range of benefits to support your health, wellbeing, and career development. These include:

  • Competitive salary: £32,000 - £38,000 per annum (dependent on experience)
  • 36 days annual leave (including bank holidays) + option to buy 5 extra days
  • Pension scheme: up to 6% contributory pension
  • Flexible working hours and compressed hours options

The British Red Cross is committed to diversity and inclusion. We welcome applications from candidates who share our values and have the skills and experience required for this role.