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Housing Support Specialist

2 months ago

Sudbury, Suffolk, United Kingdom Babergh District Council and Mid Suffolk District Council Full time
About the Role

We are seeking a skilled and compassionate Housing Support Specialist to join our team in Tenant Services. As a key member of our team, you will provide essential support to residents of sheltered housing schemes, ensuring their welfare and wellbeing needs are met.

Key Responsibilities
  • Conduct welfare and wellbeing calls to residents, identifying and arranging additional support as required.
  • Respond to emergencies and provide support during working hours and after hours, as agreed with the Sheltered Housing Team Manager.
  • Maintain accurate and current digital records, including next of kin, nearest contact, and family doctor for all residents.
  • Liaise with external agencies to address residents' welfare needs.
  • Assist with the letting of sheltered accommodation and welcome new residents.
  • Promote social activities and work with residents to organize events.
  • Maintain the security of communal premises and equipment.
  • Report repairs and faults as necessary.
  • Ensure adherence to council policies, procedures, and risk assessments.
Requirements
  • Knowledge of the needs of older people and awareness of Safeguarding issues.
  • IT skills, with experience of Microsoft Office package, including Microsoft Excel and Teams.
  • A driver's licence and access to own vehicle.
About Us

We are proud to work together across our councils and with partners in the public, private, and voluntary sectors to provide excellent services to our residents. We are committed to creating a positive environment, economy, and communities for our districts.

We offer a range of benefits, including generous leave entitlement, competitive pension scheme, wellbeing support, and employee assistance programme.

We are committed to supporting equality and diversity, and we welcome applications from candidates who share our values.