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2 months ago


London, Greater London, United Kingdom Frasers Hospitality Full time

Night Receptionist Role Overview

Frasers Hospitality is seeking a skilled Night Receptionist to join our team at Fraser Suites Edinburgh. As a key member of our Front Office Department, you will be responsible for delivering exceptional customer service and ensuring the smooth-running of the reception area.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and requests in a professional and efficient manner.
  • Contribute to the accurate completion of the daily night audit, ensuring all tasks are completed on time and to a high standard.
  • Work collaboratively with the Nights team to maintain a high level of customer satisfaction and ensure the Front Office Department runs smoothly.
  • Develop and maintain a thorough knowledge of the hotel's services and amenities, ensuring guests are informed and satisfied.
  • Participate in ongoing training and development to enhance your skills and knowledge, contributing to the growth and success of the team.

Requirements:

  • Proven experience in a similar role, with a strong understanding of customer service principles and practices.
  • Excellent attention to detail and time management skills, with the ability to work under pressure and meet deadlines.
  • Enthusiastic and flexible individual with a passion for delivering exceptional customer service.
  • Ability to work effectively as part of a team, with a willingness to learn and develop new skills.
  • Eligibility to work in the UK.

About Frasers Hospitality:

Frasers Hospitality is a global hospitality leader, delivering gold standard service in cities across the world. Our team is passionate about creating memorable experiences for our guests, and we are committed to promoting from within and fostering a culture of continuous learning and development.