Customer Success Professional

5 days ago


Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

About the Role

As a key member of our team, you will play a pivotal role in driving the growth and success of our clients. With a strong background in sales or customer success, you will be responsible for building and maintaining long-term relationships with our clients, identifying opportunities for upselling and retention.

Key Responsibilities

  1. Delivering exceptional customer service and support to our clients, responding to their needs and resolving any issues that may arise.
  2. Developing and implementing strategies to drive client engagement and satisfaction, resulting in increased revenue and retention.
  3. Collaborating with our sales team to identify new business opportunities and develop targeted campaigns to achieve sales goals.

Requirements

  • A minimum of 2 years' experience in a sales or customer success role, with a proven track record of success in building and maintaining client relationships.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.

Benefits

  • A competitive salary of £30,000-£40,000 per annum, plus bonus.
  • A comprehensive benefits package, including 25 days' holiday, employee assistance program, and enhanced sick pay.
  • Ongoing training and development opportunities, to help you succeed in your role and progress your career.

About Us

We are a fast-growing software company, dedicated to providing innovative solutions to businesses across the globe. Our team is passionate about delivering exceptional results, and we are committed to creating a positive and supportive work environment.



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