Customer Success Associate

6 days ago


Portsmouth, Portsmouth, United Kingdom WOLVERINE WORLDWIDE INC Full time

Empower consumers with a global leader in footwear, apparel, and accessories. As a Customer Success Associate, you will achieve sales targets and maintain store standards. Key responsibilities include cash management, customer loyalty, and maintaining security and health & safety standards. A flexible schedule, retail sales experience, and passion for our brands are required. Working conditions include a retail environment with opportunities for training, bonuses, and benefits.

  • Achieve sales targets and performance metrics by promoting our brands and providing excellent customer service.
  • Maintain store standards, including visual merchandising, managing deliveries, and adhering to health & safety procedures.
  • Be responsible for cash management and adhere to all policy and procedures for security & health & safety and stock accuracy standards.
  • Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.
  • Flexible schedule and availability to work weekends and holidays.
  • Retail sales experience is preferred but not required.
  • Passion for our brands and brand lifestyles.
  • Ability to work well under pressure in a fast-paced, sales-driven atmosphere.
  • Perform duties consistent with the Company's AAP/EEO goals and policies.
  • Retail environment offering competitive compensation:
  • $40,000 - $50,000 per year (estimated salary based on location).
  • Generous clothing allowance.
  • Excellent training & development opportunities.
  • Quarterly bonuses.
  • 25 days holiday (pro-rated if working part-time).
  • Refer a Friend bonus scheme.
  • Season Ticket Loan.
  • Access to Retail Trust - advice & support tool.
  • Dedicated budget to attend fitness classes (per store).
  • Access to Sample sales.
  • Health Cash Plan benefit with Medicash available to all employees.
  • Enhanced Family Leave policy.
  • Cycle to work & Buzz bike scheme.


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