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Housing Management Specialist

1 month ago

Wimborne Minster, Dorset, United Kingdom Aster Group Full time

We are seeking a skilled Housing Management Specialist to join our team for a 9-month fixed-term contract. This part-time role requires 30 hours of work per week and will be based in our Dorset region, primarily in Wimborne and Beer Regis and the surrounding area.

As a Housing Officer, you will provide housing management services to customers living in our independent housing properties, taking a holistic approach to ensure an enhanced service is offered.

You will be seen as someone who can deliver a reliable customer service in a professional and confident manner, with great communication skills and the ability to resolve problems effectively.

Our aim is to enable our customers to live as independently as possible in their homes, ensuring that additional support is put in place when needed.


You will be present in the community, meeting customers in their homes and serving as a dedicated point of contact. You will have the ability to adapt your day to suit changing demands and will not be phased by a busy workload.

You may also be responsible for arranging scheme meetings, facilitating social inclusion activities, and completing health and safety risk assessments, making each day unique.

About the Role

You will come to the role with knowledge of the housing sector and current housing issues. You will also have a strong understanding of the needs of older, disabled, and vulnerable customers and the services that can be accessed for them.

You will be able to demonstrate your resilience, providing examples of when you have worked in challenging, emotive situations and how you have applied empathy and patience.

You will be a natural problem solver, a 'can-do' person who is always keen to see a task through to the end. You will also be highly organized, a strong record keeper, and able to meet deadlines.

You will be a great communicator, able to adapt your style to your audience, and you will be confident in your administrative and IT skills, able to complete the 'paperwork' element of the role.

What's in it for You

We invest in our colleagues because we know that if they have a better day at work, the service our customers receive will be better. The Aster Offer is our commitment to our colleagues, ensuring they have a great day at work and includes:

  • Flexible working – we encourage our colleagues to work to their own schedule at a location that suits them, their team, and our business' needs
  • A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training, and a health cash plan
  • We invest in colleagues' careers and development through our leader and colleague development frameworks
  • Defined Contribution Pension and attached life assurance
  • Volunteering hours available to all colleagues to enable them to give back
  • Savings at cinemas, gyms, holidays, days out, various shops, and eateries, and lots more
  • Enhanced leave
  • We celebrate colleagues who go above and beyond with a range of personalized recognition initiatives

How to Apply

To apply, please use the information provided in the advert and role profile to let us know why you would be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity, believing that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organization, and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.