Customer Service Representative

2 months ago

Yorkshire, United Kingdom German Doner Kebab Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a Front of House Team Member, you will be the driving force behind delivering exceptional guest service and ensuring every guest leaves the restaurant having had a great experience.

Key Responsibilities:

  • Support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service.
  • Process guests' orders through the POS system and deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Ensure that the portion of food being packed or served looks appealing and promote additional food items to compliment the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food.
  • Greets every guest in a genuine and warm manner and answers the telephone and deals with an enquiry.
  • Assemble and package orders to the brand standard and keep all guest areas clean, sanitary, and tidy.
  • Ensure that all orders are fully complete and ready to be received by the guest.

Key Skills and Knowledge:

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean and smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu and Allergens.
  • Ability to follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.

About Us:

German Doner Kebab is a leading restaurant brand that is changing the perception of the kebab world. We are proud to be a market leader in the Casual Dining sector, with industry-leading levels of service, exceptional food, and an unforgettable experience for our guests. We offer a full Career Pathway and support our team members with fantastic progression opportunities.

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