Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at the East of England Co-op. As a key member of our store team, you will play a vital role in delivering exceptional customer service, ensuring high standards of availability and presentation, and contributing to the ongoing growth and evolution of our business.
Key Responsibilities
- Support the store team to deliver high standards of customer service, ensuring that customers receive a warm and welcoming experience.
- Assist with maintaining a clean and organized store environment, ensuring that products are presented in an attractive and appealing manner.
- Contribute to the achievement of sales targets and business objectives, working collaboratively with colleagues to drive sales growth and customer engagement.
- Develop and maintain strong relationships with customers, responding to their needs and concerns in a professional and courteous manner.
- Participate in ongoing training and development programs to enhance skills and knowledge, ensuring that you are equipped to meet the evolving needs of our customers and business.
Requirements
- Friendly and approachable demeanor, with a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Basic level of numeracy, literacy, and IT skills, with the ability to learn and adapt to new systems and processes.
- Reliable and punctual, with a strong work ethic and commitment to delivering high-quality results.
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