Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking an experienced Customer Service Representative to join our team at Hewett Recruitment. In this role, you will play a key part in supporting key brands and maintaining strong relationships with customers by understanding their telecoms requirements and ensuring that their needs are met.
Key Responsibilities:
- Providing proactive, customer-focused support through a ticketing system and by phone.
- Liaising with suppliers and service providers to resolve escalated issues.
- Monitoring service tickets, taking agreed actions to support customers.
- Keeping customers informed about the progress of orders and issues.
- Helping drive continuous improvement in service delivery.
- Developing and maintaining strong relationships with customers.
- Maintaining accurate records, updating tickets and systems.
- Ensuring delivery of contracted KPIs and SLAs.
Requirements:
- Previous experience in a customer service role.
- Proven track record of delivering high-quality service to customers.
- Excellent problem-solving skills.
- Strong written and verbal communication skills, with excellent attention to detail.
- Ability to multi-task and support customers with a variety of queries.
- Outstanding communication skills for building relationships with customers, team members, and third-party providers.
What We Offer:
A competitive salary, excellent additional benefits, including bonus, and a supportive team environment.
This role is office based.
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