Customer Service Representative

4 weeks ago


Great Malvern, United Kingdom Hewett Recruitment Full time

Customer Service Representative

We are seeking an experienced Customer Service Representative to join our team at Hewett Recruitment. In this role, you will play a key part in supporting key brands and maintaining strong relationships with customers by understanding their telecoms requirements and ensuring that their needs are met.

Key Responsibilities:

  • Providing proactive, customer-focused support through a ticketing system and by phone.
  • Liaising with suppliers and service providers to resolve escalated issues.
  • Monitoring service tickets, taking agreed actions to support customers.
  • Keeping customers informed about the progress of orders and issues.
  • Helping drive continuous improvement in service delivery.
  • Developing and maintaining strong relationships with customers.
  • Maintaining accurate records, updating tickets and systems.
  • Ensuring delivery of contracted KPIs and SLAs.

Requirements:

  • Previous experience in a customer service role.
  • Proven track record of delivering high-quality service to customers.
  • Excellent problem-solving skills.
  • Strong written and verbal communication skills, with excellent attention to detail.
  • Ability to multi-task and support customers with a variety of queries.
  • Outstanding communication skills for building relationships with customers, team members, and third-party providers.

What We Offer:

A competitive salary, excellent additional benefits, including bonus, and a supportive team environment.

This role is office based.



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