Retail Customer Service Representative

2 weeks ago


Great Malvern, Worcestershire, United Kingdom Entain Full time

Customer Service Role Overview

As a Retail Customer Service Manager at Entain, you will be responsible for delivering exceptional customer service and driving standards in our exciting and dynamic betting shops. This role requires a passion for forming positive relationships and a commitment to providing top-notch service to our customers.

Key Responsibilities

  • Deliver outstanding customer service to our customers.
  • Urging safer gambling practices and promoting responsible gaming.
  • Process customer transactions, including cash handling and operating betting terminals.
  • Help customers understand our products and services, and provide demonstrations as needed.
  • Handle customer complaints and concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals, maintaining high shop standards.
  • Open or close the shop as needed, ensuring a smooth and secure environment.

Working Patterns

This role requires flexibility, with availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. You will work 2 days from 3, with a typical weekly rota consisting of a blend of long opening shifts, long closing shifts, and shorter evening shifts.

Requirements

  • Must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service and building strong relationships.
  • Self-motivated and proactive, with the ability to work alone or as part of a team.
  • Ability to deal with challenging situations in a calm and professional manner.

What We Offer

At Entain, we believe in providing a great starting package and plenty of support to inspire peak performance. As a Retail Customer Service Manager, you can expect to receive:

  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.



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