Retail Customer Service Representative
2 weeks ago
Customer Service Role Overview
As a Retail Customer Service Manager at Entain, you will be responsible for delivering exceptional customer service and driving standards in our exciting and dynamic betting shops. This role requires a passion for forming positive relationships and a commitment to providing top-notch service to our customers.
Key Responsibilities
- Deliver outstanding customer service to our customers.
- Urging safer gambling practices and promoting responsible gaming.
- Process customer transactions, including cash handling and operating betting terminals.
- Help customers understand our products and services, and provide demonstrations as needed.
- Handle customer complaints and concerns with empathy and problem-solving skills.
- Work towards defined targets and goals, maintaining high shop standards.
- Open or close the shop as needed, ensuring a smooth and secure environment.
Working Patterns
This role requires flexibility, with availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. You will work 2 days from 3, with a typical weekly rota consisting of a blend of long opening shifts, long closing shifts, and shorter evening shifts.
Requirements
- Must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service and building strong relationships.
- Self-motivated and proactive, with the ability to work alone or as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
What We Offer
At Entain, we believe in providing a great starting package and plenty of support to inspire peak performance. As a Retail Customer Service Manager, you can expect to receive:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
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