Customer Service Representative
2 days ago
Hewett Recruitment is seeking an experienced Customer Service Representative to join our team in Malvern. This role involves providing exceptional customer service, working closely with telecoms providers, and ensuring strong relationships with customers are maintained.
Key Responsibilities- Providing proactive support through a ticketing system and by phone.
- Liaising with suppliers and service providers to resolve escalated issues.
- Monitoring service tickets, taking agreed actions to support customers.
- Keeping customers informed about the progress of orders and issues.
- Helping drive continuous improvement in service delivery.
- Developing and maintaining strong relationships with customers.
- Maintaining accurate records, updating tickets and systems.
- Ensuring delivery of contracted KPIs and SLAs.
- Previous experience in a customer service role.
- Proven track record of delivering high-quality service to customers.
- Excellent problem-solving skills.
- Strong written and verbal communication skills, with excellent attention to detail.
- Ability to multi-task and support customers with a variety of queries.
- Outstanding communication skills for building relationships with customers, team members, and third-party providers.
Our client offers a competitive salary of £25,000 - £27,000 per annum (dependent on experience), as well as additional benefits including bonus.
About the RoleThis is an office-based position, requiring strong communication skills, attention to detail, and the ability to work effectively in a team environment.
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Customer Service Representative
4 weeks ago
Great Malvern, Worcestershire, United Kingdom Pavers Shoes Full timeAre you passionate about delivering exceptional customer experiences and finding solutions to meet customers\u0027 needs?Do you have a strong passion for great customer service and enjoy working in a fast-paced environment?We offer a friendly and engaging work environment where you can make a real difference and feel valued. As a Customer Advisor, you will...
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Customer Service Representative
4 weeks ago
Great Malvern, Worcestershire, United Kingdom Hewett Recruitment Full timeJob DescriptionWe are seeking an experienced Customer Service Agent to join our team at Hewett Recruitment.Key Responsibilities:Deliver exceptional customer service to clientsWork in a team-oriented environment that provides autonomy and supports high-quality service deliveryCollaborate with colleagues to achieve team goalsRequirements:Experience in customer...
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Customer Service Representative
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Customer Service Representative
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Great Malvern, Worcestershire, United Kingdom Hewett Recruitment Full timeAre you passionate about delivering exceptional customer service? We are seeking an experienced Customer Service Agent to join our team at Hewett Recruitment. As a key member of our team, you will be responsible for providing high-quality service to our clients, working collaboratively with colleagues to achieve excellent results.Key Responsibilities:Provide...
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Customer Service Representative
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