Bank Receptionist

5 days ago


Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

Job Title: Bank Receptionist

Job Summary:

We are seeking a flexible and experienced Receptionist to join our established team at Spire Cambridge Lea Hospital. The successful candidate will be responsible for welcoming and registering patients, directing them to the hospital, and managing the hospital switchboard.

Key Responsibilities:

  • Welcoming and registering patients, including accurate collection of credit card details and patient information.
  • Directing patients, consultants, and hospital teams to the hospital in a warm, professional, and caring manner.
  • Compliance with NHS forms and processes.
  • Processing in-patient/out-patient charges.
  • Cash handling within the parameters of the 'Handling Cash Policy'.
  • Discharge of patients onto computer system ensuring accuracy of all information.
  • Managing the hospital switchboard in a professional and efficient manner.
  • Undertaking various clerical duties, including checking of bed status reports, ordering and distribution of newspapers, and booking taxis.

Requirements:

  • A personable individual with the ability to work on own initiative as well as part of a team.
  • Good basic PC skills, including Word, Excel, and Outlook.
  • Excellent customer service skills.
  • High degree of accuracy in administration.
  • Great communication skills at all levels.
  • Experience in a customer service environment.
  • Experience with information management systems.
  • Switchboard experience desirable.

Working Hours: 06:30 – 21:30 Monday - Friday with occasional Saturdays and Sundays 6:30am - 19:00pm

Contract Type: Bank

Benefits:

  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
  • Free Bupa wellness screening.
  • Private medical insurance.
  • Life assurance.

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