ICT Service Desk Team Lead

1 month ago


Watford, Hertfordshire, United Kingdom Lloyds Bank plc Full time
Tusker Service Desk Lead - Watford

Location: Watford, Croxley Green Business Park

Job Type: Full-time

Flexible Working Options: Flexibility in when hours are worked


As a key member of our IT team, you will be responsible for building, developing, and supporting our IT systems and services. You will work collaboratively with stakeholders to provide effective and efficient support for a comprehensive and complex, high customer-focused function.

You will be responsible for delivering successful outcomes for all stakeholders related to a range of products and services. This will involve ensuring a portfolio of suppliers deliver to service level agreements and developing and/or delivering a contingency plan for significant aspects of the risk management and/or control process.

A key aspect of this role will be to identify, recommend, and implement improvements to existing business practices, whilst developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.

Experience of budgetary control and conducting complex analysis on budgetary progress will be essential. You will also be responsible for developing IT policies and procedures, monitoring their implementation and application.

We are committed to creating an inclusive environment where everyone feels valued and respected. Our focus is on building an organisation that reflects modern society and celebrates diversity in all its forms.

We offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%.
An annual performance-related bonus.
Share schemes including free shares.
Benefits you can adapt to your lifestyle, such as discounted shopping.
30 days' holiday, with bank holidays on top.
A range of wellbeing initiatives and generous parental leave policies.



  • Watford, Hertfordshire, United Kingdom Lloyds Bank plc Full time

    Tusker Service Desk Lead - WatfordLocation: Watford, Croxley Green Business ParkJob Type: Full-timeFlexible Working Options: Flexibility in when hours are workedAs a key member of our IT team, you will be responsible for building, developing, and supporting our IT systems and services. You will work collaboratively with stakeholders to provide effective and...


  • Watford, Hertfordshire, United Kingdom Lloyds Bank plc Full time

    Tusker Service Desk Lead - WatfordLocation: Watford, Croxley Green Business ParkJob Type: Full-timeFlexible Working Options: Flexibility in when hours are workedAs a key member of our IT team, you will be responsible for building, developing, and supporting our IT systems and services. You will work collaboratively with stakeholders to provide effective and...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Service Desk Coordinator We are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services Limited. As a Service Desk Coordinator, you will be responsible for scheduling engineers on a CRM system, logging and closing off any requests, invoicing all chargeable calls, and ensuring customer...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Service Desk Coordinator We are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services Limited. As a Service Desk Coordinator, you will be responsible for scheduling engineers on a CRM system, logging and closing off any requests, invoicing all chargeable calls, and ensuring customer...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Service Desk Coordinator We are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services Limited. As a Service Desk Coordinator, you will be responsible for scheduling engineers on a CRM system, logging and closing off any requests, invoicing all chargeable calls, and ensuring customer...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Service Desk Coordinator We are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services Limited. As a Service Desk Coordinator, you will be responsible for scheduling engineers on a CRM system, logging and closing off any requests, invoicing all chargeable calls, and ensuring customer...

  • Service Desk Manager

    1 month ago


    Watford, Hertfordshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a Service Desk Manager to bridge the gap between Infrastructure and IT Support functions for a successful car rental service based in Hertfordshire.This leadership role requires technical expertise, people development, and management tasks, including risk, supplier, and resource management.The Service Desk Manager will oversee...

  • Service Desk Manager

    1 month ago


    Watford, Hertfordshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a Service Desk Manager to bridge the gap between Infrastructure and IT Support functions for a successful car rental service based in Hertfordshire.This leadership role requires technical expertise, people development, and management tasks, including risk, supplier, and resource management.The Service Desk Manager will oversee...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    {"h1": "Service Desk Coordinator Role", "p": "Sheridan Ward Recruitment Services Limited is seeking a skilled Service Desk Coordinator to join their team in the Watford area. This role requires a candidate with previous experience in scheduling engineers and managing projects.", "h2": "Key Responsibilities:", "ul": ["Scheduling engineers on a CRM system",...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    {"h1": "Service Desk Coordinator Role", "p": "Sheridan Ward Recruitment Services Limited is seeking a skilled Service Desk Coordinator to join their team in the Watford area. This role requires a candidate with previous experience in scheduling engineers and managing projects.", "h2": "Key Responsibilities:", "ul": ["Scheduling engineers on a CRM system",...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key Responsibilities:Scheduling engineers...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key Responsibilities:Scheduling engineers...


  • Watford, Hertfordshire, United Kingdom JobMatcha Full time

    We are seeking a skilled ICT Buyer to join our procurement team at JobMatcha. The ideal candidate will be responsible for sourcing, negotiating, and purchasing ICT/Overhead products and services to support our organisation's needs.Key Responsibilities:Sourcing and Procurement: Identify and evaluate suppliers of ICT and Overhead products and services,...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk CoordinatorAbout the RoleWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key ResponsibilitiesScheduling...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk CoordinatorAbout the RoleWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key ResponsibilitiesScheduling...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk CoordinatorAbout the RoleWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key ResponsibilitiesScheduling...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk CoordinatorAbout the RoleWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key ResponsibilitiesScheduling...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk CoordinatorAbout the RoleWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key ResponsibilitiesScheduling...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

    Service Desk CoordinatorAbout the RoleWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at Sheridan Ward Recruitment Services. As a Service Desk Coordinator, you will be responsible for scheduling engineers, managing projects, and providing exceptional customer service.Key ResponsibilitiesScheduling...

  • IT Service Desk

    4 weeks ago


    Watford, UK, Hertfordshire, United Kingdom L&G Recruitment Full time

    Essential Duties and ResponsibilitiesOperate within the 11x7 Shift system on the IT Service Desk.Handle service requests and provide 1st line IT support by troubleshooting issues.Log incidents and maintain records, categorizing them by type and resolution.Monitor queues to ensure SLAs are met and allocate tickets to appropriate resources.Coordinate...