Digital Experience Director

1 month ago

London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Unlock the Power of Digital Experience

At Monica Vinader, we're on a mission to redefine the luxury retail experience. We're seeking a visionary leader to drive our digital transformation and maximize revenue per session.

About the Role

The Head of Digital Experience will be responsible for transforming our online and offline customer experience, leveraging data-driven insights to inform product roadmapping, commercial decision-making, and customer experience design.

This role will require collaboration with cross-functional teams, including digital product, growth, and brand, to ensure seamless discovery and maximize sales opportunities.

The ideal candidate will possess a commercial mindset, technical expertise, and exceptional stakeholder management skills, with a passion for working in a creative environment.

Key Responsibilities
  1. Own the vision for how our digital experience delivers to commercial needs, balancing brand messaging, digital functionality requirements, and available technology solutions.
  2. Partner with digital product and growth teams to maximize site conversion rate, both within critical trade periods and across core journeys regionally.
  3. Map critical journeys, define requirements to enhance them, and deliver an always-on A/B testing program to maximize commercial benefit.
  4. Lead the team that partners with product, brand, and growth to ensure classic and new product is represented in the most effective way to maximize sales opportunity and the digital experience allows for seamless discovery.
  5. Continuously challenge the balance between brand messaging, digital functionality requirements, and available technology solutions to enhance the customer experience.
  6. Collaborate with digital product, data, and product teams to increase AOV, acknowledging the differences in doing so between core regional markets (UK, US, APAC) and the sensitivities between AOV and CVR.
  7. Lead ongoing and develop new AOV driving propositions, continuously testing and challenging new and existing experiences to improve revenue per session.
  8. Be a key voice in digital thought leadership at MV, continually exploring opportunities within technology and process development to challenge and improve our ways of working.
  9. Main commercial stakeholder in the development of our digital transformation roadmap, partnering directly with the Director of Data and Technology.
  10. Lead on how AI will transform how we advance the customer experience across all digital touchpoints.
  11. Continual assessment of our ecom and marketing technology stack to ensure alignment to our long-term commercial objectives, considering both the on and offline experience connectivity.
Requirements

The ideal candidate will have:

  • Technical expertise in the digital experience space and a solid understanding of the breadth and depth of technology capabilities available to a digital-first retail business.
  • A commercial mindset, with experience considering business needs before diving into projects.
  • Expert stakeholder management skills, with the ability to partner with product, merchandising, brand, and growth teams.
  • Flexibility and a passion for working in a creative environment.
What We Offer

At Monica Vinader, we offer a dynamic and inclusive work environment, with opportunities for growth and development. We're committed to making luxury accessible to all, and we're looking for like-minded individuals to join our team.

Regular travel to our Norfolk/London office may be required.

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