Digital Experience Director

5 days ago

London, Greater London, United Kingdom Monica Vinader Ltd Full time
Transforming the Online Customer Experience

We are seeking a highly skilled Digital Experience Director to join our team at Monica Vinader Ltd. This exciting role will be responsible for maximising revenue per session by transforming the online (& offline) customer experience.

About the Role
  • Owning the vision for how our digital experience delivers to commercial needs - connectivity between tech, content, growth & data.
  • Partnering with Digital product & Growth to maximise site conversion rate both within critical trade periods & across core journeys regionally.
  • Leading the team that partners with product (physical), brand & growth to ensure classic & new product is represented in the most effective way to maximise sales opportunity & the digital experience allows for seamless discovery.
  • Collaborating with digital product, data & product teams to increase Average Order Value (AOV), acknowledging the differences in doing so between core regional markets (UK, US, APAC) & the sensitivities between AOV & Conversion Rate (CVR).
  • Being a key voice in digital thought leadership at MV, continually exploring opportunities within technology & process development to challenge & improve our ways of working.
  • Continual assessment of our ecom & marketing technology stack to ensure alignment to our long term commercial objectives, considering both the on & offline experience connectivity.

In this role, you will have the opportunity to work closely with cross-functional teams, drive innovation and deliver business results. If you are a strategic thinker with excellent stakeholder management skills and a passion for driving business growth, we encourage you to apply.

About Us

Monica Vinader Ltd is a leading accessible luxury brand, committed to delivering outstanding quality, design and customer service. We are passionate about creating meaningful relationships with our community and strive to be the leading accessible luxury brand.

Our company culture is built around three core values:

  • Customer Obsessed: Our customers are at the core of everything we do.
  • Fast Paced: We are passionate about what we do.
  • Commercial: We focus hard on facts and approach things in a logical, rational and analytical way.
What You'll Need
  • A strong track record of delivering business growth through digital transformation.
  • Excellent stakeholder management skills, with the ability to partner with cross-functional teams.
  • Technical expertise in digital experience, including ecom & marketing technology stacks.
  • A commercial mindset, with a focus on driving business results.
  • Flexibility and a passion for working in a creative environment.
Salary and Benefits

The salary for this role is estimated to be around £80,000-£100,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Flexible working hours.
  • A comprehensive pension scheme.
  • A generous holiday allowance.
  • Access to professional development opportunities.

Join us as a Digital Experience Director and take the next step in your career. Apply now to discuss this exciting opportunity further.

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