Digital Experience Director

3 weeks ago


London, Greater London, United Kingdom International SOS Full time

About the role

We are seeking an experienced Director of Digital Experience to lead our Product Team in Chiswick, West London. The Director of Experience Design will be responsible for defining the conceptual direction for projects and collaborating across disciplines to ensure the delivery of compelling and usable digital experiences.

Key responsibilities

  • Owning the overall customer experience and customer journey
  • Creating the strategy for achieving a single pane of glass / common look and feel for all our digital applications
  • Overseeing and driving the creation and implementation of the design system for the Workforce Resilience digital environment
  • Applying leading technologies to build reusable components adaptable to other user experiences
  • Driving the enhancement of user experience (UX) and customer experience (CX) by collaborating closely with design teams
  • Coordinating the execution of the above by the Design, Digital and Engineering teams

About you

  • Demonstrable experience in Experience design, digital platform management and design system implementation
  • Understanding of Agile/Scrum methodologies and iterative design and continuous improvement
  • Customer-centric mindset and focus on human-centered design
  • Ability to think critically and solve problems with a structured and commercially driven approach
  • Encouraging team growth and development, growth mindset
  • Gathering customer insights through research, data and continuous feedback loops
  • Strong networking abilities and confidence with senior decision-makers
  • High-level project management skills and techniques
  • Innovative problem solver with attention to detail and accuracy
  • Cultural sensitivity and awareness

Benefits

  • Competitive salary and incentive scheme
  • Warm, supportive and open company culture
  • Opportunity to thrive in a global environment
  • Hybrid working
  • Birthday holiday and option to purchase additional annual leave
  • Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more


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