Digital Experience Director

1 month ago


London, Greater London, United Kingdom International SOS Full time
About the Role

We are seeking an experienced Director of Digital Experience to join our Product Team in Chiswick, West London. The Director of Experience Design will lead the creative vision, strategy, and delivery of multiple design efforts, while maximizing growth for individuals on project teams.

Key Responsibilities
  • Owning the overall customer experience and customer journey
  • Creating the strategy for achieving a single pane of glass / common look and feel for all our digital applications
  • Overseeing and driving the creation as well as the implementation of the design system for the Workforce Resilience digital environment
  • Applying leading technologies to build reusable components adaptable to other user experiences
  • Driving the enhancement of user experience (UX) and customer experience (CX) by collaborating closely with design teams to create intuitive, user-centered designs and interfaces
  • Coordinating the execution of the above by the Design, Digital and Engineering teams
About You
  • Demonstrable experience in Experience design, digital platform management and design system implementation
  • Understanding of Agile/Scrum methodologies and support for iterative design and continuous improvement
  • Customer-centric mindset and focus on human-centered design
  • Ability to think critically and solve problems with a structured and commercially driven approach
  • Encouragement of team growth and development, growth mindset
  • Gathering customer insights through research, data, and continuous feedback loops
  • Strong networking abilities and confidence with senior decision-makers
  • High-level project management skills and techniques
  • Innovative problem solver with attention to detail and accuracy
  • Cultural sensitivity and awareness
Benefits
  • Competitive salary and incentive scheme
  • Warm, supportive, and open company culture
  • Opportunity to thrive in a global environment
  • Hybrid working
  • Birthday holiday and option to purchase additional annual leave
  • Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more


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