Business Operations Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Knight Frank Full time
Business Manager Job Description

Knight Frank is seeking a highly skilled Business Manager to join our Edinburgh office.

We are a leading international property consultancy, offering agency and professional advice across Commercial, Residential, and Rural sectors. Our global network comprises over 20,000 people in 600+ offices across 50 territories.

Key Responsibilities:
  • Supervise employee productivity and implement internal processes for improved efficiency.
  • Provide data analytics of sales and marketing to the Directors.
  • Collaborate with department managers to develop long-term strategic initiatives and annual business plans.
  • Create and maintain a rolling three-month plan for forecasting, targeting, and achieving sales targets.
  • Conduct competitor analysis.
  • Support operations, including sales, marketing, and public relations.
  • Foster a positive team spirit, supporting individual team members and arranging team social events.
  • Assist with recruitment and human resource matters.
  • Manage the onboarding and offboarding of new joiners and leavers.
  • Ensure the team has necessary resources to conduct their roles.
  • Manage customer journey improvement initiatives.
  • Prepare reports for weekly and monthly meetings, MBOs, and ad hoc requirements.
  • Conduct monthly reporting to assist with performance monitoring.
Requirements:
  • Excellent verbal and written communication skills, and high level of emotional intelligence.
  • Excellent time management skills.
  • Flexibility, adaptability, and a co-operative attitude.


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