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Technical Support Expert Ireland

3 weeks ago

Belfast, United Kingdom Lucera Financial Infrastructures Full time

Lucera Financial Infrastructures is a pioneering firm in the global financial services industry, providing innovative infrastructure solutions to forward-thinking businesses.

Our mission is to deliver high-performance infrastructure and connectivity solutions that reduce costs and increase operational efficiency for our clients.

We offer a unique blend of infrastructure and platform-as-a-service solutions, including FX matching and aggregation, smart order routing, and highly configurable price distribution.

Role

We are seeking an exceptional Level 2 Application Support Engineer to join our team in Belfast and drive our expansion into new markets.

The ideal candidate will have 3+ years' experience working primarily with customer support in financial services, with a strong focus on technology and analytical problem-solving.

This role requires individuals who can work independently and collaboratively as part of a global team, with excellent communication and interpersonal skills.

Key responsibilities include:

  • Providing expert support for our suite of core products used by leading financial institutions
  • Client onboarding and technical training
  • Maintaining knowledge of support processes and adapting to changing circumstances

Benefits of the role include:

  • Company Pension Scheme
  • Private Health & Dental Care
  • 25 days annual leave
  • Opportunities to travel and work from home (Hybrid)

Estimated salary: £65,000 - £85,000 per annum based on experience.