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Service Transition Manager

2 months ago

Birmingham, Birmingham, United Kingdom Network IT Full time
Service Transition Manager

We are seeking a highly skilled Service Transition Manager to join our team at Network IT. As a key member of our Service Team, you will be responsible for ensuring the smooth transition and release of services to our clients.

Key Responsibilities:
  • Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts, and the Project Office to ensure that the transition and release meet the requirements of the programme.
  • Lead and coordinate Release Management teams to ensure that releases deliver value to the organisation on time, meeting quality and governance considerations, and that these releases are documented and evidenced as required.
  • Liaise with Service Management leads to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, and service information is entered in the CMDB.
  • Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
  • Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP have been completed, user acceptance training signed off, and early lifecycle activities initiated.

This is a fantastic opportunity for someone with hands-on experience working in a Service Transition role to join a flourishing organisation that is looking to expand its Service Team. If you are a motivated and organised individual with excellent communication skills, we would love to hear from you.