Senior Customer Service Coordinator

2 weeks ago


London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

Company Overview
Burton Bolton & Rose Recruitment Services Ltd is a dynamic and forward-thinking recruitment agency, committed to providing exceptional customer service. Our team of experts is dedicated to helping businesses find the best talent and achieve their goals.

About the Role

We are currently seeking a highly skilled Call Center Team Lead - Client Relationship Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with clients.

Job Description

  • Provide hands-on, telephone and email responses to customer enquiries on a daily basis, ensuring that all queries are resolved promptly and efficiently.
  • Oversee the handling of major client account orders and delivery schedules, ensuring that deadlines are met and expectations are exceeded.
  • Handle requests for telephone and email quotations and technical information, providing expert advice and guidance to clients.

Required Skills and Qualifications

  • A strong background in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Proven experience in a leadership role, with the ability to motivate and manage a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

Benefits

  • A competitive salary of £35,000 - £45,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance.
  • The opportunity to work with a dynamic and forward-thinking company, with a commitment to innovation and excellence.

About Us

Burton Bolton & Rose Recruitment Services Ltd is a leading recruitment agency, specialising in the provision of high-quality recruitment services to businesses across a range of sectors. We are proud of our reputation for delivering exceptional customer service and building strong relationships with our clients and candidates.



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