Platform Engagement Manager

1 day ago


London, Greater London, United Kingdom Flexicruit Limited Full time

Delivery Lead/ Account Manager Role Overview

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This role is an exciting opportunity to make a meaningful social impact by building strong relationships between businesses and community organisations.

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About the Company

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Flexicruit Limited is a mission-driven organisation dedicated to fostering partnerships that deliver social value at the local level.

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Key Responsibilities

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  • Authority Management & Support: Provide guidance and resolve queries for local authorities, including Housing Associations and Councils.">
  • User Engagement: Update users on new platform features, best practices, and strategies to enhance their experience.">
  • Onboarding: Lead new authority onboarding, ensuring they maximise the platform's benefits from day one.">
  • User Groups: Organise and facilitate bi-monthly sessions to support users and share insights.">
  • Platform Growth: Drive user engagement, onboard more community organisations, and ensure successful project delivery.">
  • Data Insights: Use analytics to monitor engagement, identify trends, and share actionable recommendations.">
  • Problem Resolution: Address user issues promptly and effectively, working with internal teams to resolve technical queries.">

What We're Looking For

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  • Experience: Proven track record in account or relationship management, ideally in SaaS, digital platforms, or social value environments.">
  • Communication Skills: Strong interpersonal skills with the ability to engage senior stakeholders.">
  • Project Management: Organised and proactive, capable of managing multiple users and projects.">
  • Growth Mindset: History of driving platform engagement and community growth.">
  • Problem Solving: Proactive approach to resolving issues and meeting user needs.">
  • Technical Savvy: Comfortable with digital tools and platforms; familiarity with CRM systems or analytics tools is a bonus.">

Salary & Benefits

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The estimated salary for this role is £38,000 per annum. Flexicruit Limited offers a collaborative and supportive team environment, £1,000 annual training budget, and a chance to create real social impact.

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We Offer

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A competitive salary, opportunities for professional development, and a fulfilling work environment.



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