Platform Engagement Manager
1 day ago
Delivery Lead/ Account Manager Role Overview
">This role is an exciting opportunity to make a meaningful social impact by building strong relationships between businesses and community organisations.
">About the Company
">Flexicruit Limited is a mission-driven organisation dedicated to fostering partnerships that deliver social value at the local level.
">Key Responsibilities
">- Authority Management & Support: Provide guidance and resolve queries for local authorities, including Housing Associations and Councils.">
- User Engagement: Update users on new platform features, best practices, and strategies to enhance their experience.">
- Onboarding: Lead new authority onboarding, ensuring they maximise the platform's benefits from day one.">
- User Groups: Organise and facilitate bi-monthly sessions to support users and share insights.">
- Platform Growth: Drive user engagement, onboard more community organisations, and ensure successful project delivery.">
- Data Insights: Use analytics to monitor engagement, identify trends, and share actionable recommendations.">
- Problem Resolution: Address user issues promptly and effectively, working with internal teams to resolve technical queries.">
What We're Looking For
">- Experience: Proven track record in account or relationship management, ideally in SaaS, digital platforms, or social value environments.">
- Communication Skills: Strong interpersonal skills with the ability to engage senior stakeholders.">
- Project Management: Organised and proactive, capable of managing multiple users and projects.">
- Growth Mindset: History of driving platform engagement and community growth.">
- Problem Solving: Proactive approach to resolving issues and meeting user needs.">
- Technical Savvy: Comfortable with digital tools and platforms; familiarity with CRM systems or analytics tools is a bonus.">
Salary & Benefits
">The estimated salary for this role is £38,000 per annum. Flexicruit Limited offers a collaborative and supportive team environment, £1,000 annual training budget, and a chance to create real social impact.
">We Offer
">A competitive salary, opportunities for professional development, and a fulfilling work environment.
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