Team Leader

4 weeks ago

Birmingham, Birmingham, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Hollywood Bowl Group. As a Team Leader, you will be responsible for leading and inspiring our team on shift, ensuring that our customers have an unforgettable experience in our centers.

Our centers are typically open seven days a week, from 9am to midnight, with busiest times in the evenings, weekends, and public school holidays. You will be required to work a variety of shifts, including weekdays and weekends, and be flexible with your working hours.

Key Responsibilities
  • Lead and inspire the team on shift, ensuring excellent customer service and a fun and engaging experience for our customers.
  • Be responsible for setting up the department for success, welcoming customers, and coaching the team.
  • Ensure that our customers have an enjoyable, excellent value-for-money experience with every visit.
  • Work closely with the management team to achieve business objectives and improve customer satisfaction.
  • Develop and implement strategies to improve customer service, sales, and overall customer experience.
Requirements
  • Experience of supervising a team and leading by example.
  • Excellent customer service skills, with the ability to communicate at all levels.
  • High energy and the ability to work in a fast-paced environment.
  • A friendly, supportive, and helpful team player.
  • Flexibility with working hours and shift patterns.
  • Basic literacy and numeracy skills.
About Us

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We have 74 centers across the UK and 13 centers in Canada, operating under the Hollywood Bowl, Puttstars, and Splitsville brands. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. We offer a range of benefits, including access to apprenticeship programs, in-house management training, and a pension plan. If you're looking for a challenging and rewarding role in a dynamic and growing company, we'd love to hear from you.

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