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Team Leader

2 months ago


Birmingham, Birmingham, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Hollywood Bowl Group. As a Team Leader, you will be responsible for leading and inspiring a team of staff to deliver exceptional customer service and ensure a fun and memorable experience for our customers.

Key Responsibilities
  • Lead and motivate a team of staff to achieve high standards of customer service and sales performance
  • Ensure that all staff are properly trained and equipped to deliver excellent customer service
  • Monitor and control the flow of customers and staff to ensure a smooth and efficient service
  • Identify and resolve any customer complaints or issues in a professional and courteous manner
  • Work closely with other departments to ensure seamless communication and collaboration
Requirements
  • Previous experience in a supervisory or management role, preferably in the leisure or hospitality industry
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
  • High energy and a positive attitude, with the ability to work in a fast-paced environment
  • Flexibility with working hours and shift patterns, including evenings, weekends, and public holidays
  • Basic literacy and numeracy skills, with the ability to use a range of software applications
What We Offer
  • A competitive salary and benefits package, including access to apprenticeship programmes and in-house management training
  • Opportunities for career progression and professional development
  • A fun and dynamic work environment, with a focus on customer service and team collaboration
  • Free game vouchers and discounts on food and drink
  • A range of employee benefits, including access to our Employee Assistant Programme and Mental Health First Aiders