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Team Leader
2 months ago
We are seeking a highly motivated and experienced Team Leader to join our team at Hollywood Bowl Group. As a Team Leader, you will be responsible for leading and inspiring a team of staff to deliver exceptional customer service and ensure a fun and memorable experience for our customers.
Key Responsibilities- Lead and motivate a team of staff to achieve high standards of customer service and sales performance
- Ensure that all staff are properly trained and equipped to deliver excellent customer service
- Monitor and control the flow of customers and staff to ensure a smooth and efficient service
- Identify and resolve any customer complaints or issues in a professional and courteous manner
- Work closely with other departments to ensure seamless communication and collaboration
- Previous experience in a supervisory or management role, preferably in the leisure or hospitality industry
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
- High energy and a positive attitude, with the ability to work in a fast-paced environment
- Flexibility with working hours and shift patterns, including evenings, weekends, and public holidays
- Basic literacy and numeracy skills, with the ability to use a range of software applications
- A competitive salary and benefits package, including access to apprenticeship programmes and in-house management training
- Opportunities for career progression and professional development
- A fun and dynamic work environment, with a focus on customer service and team collaboration
- Free game vouchers and discounts on food and drink
- A range of employee benefits, including access to our Employee Assistant Programme and Mental Health First Aiders