Multi Site Kitchen Operations Manager
6 days ago
Location: Cloud Kitchen - Manchester Piccadilly, Job Type: Full Time
About the Role:We are seeking an experienced Senior Kitchen Management Professional to oversee the daily operations of multiple Pasta Evangelists Kitchens in a preallocated area. The ideal candidate will have proven experience in a managerial role, preferably in multi-site operations or the food service industry.
The successful candidate will be responsible for ensuring that each kitchen operates smoothly within strict food safety guidelines, while coaching and supporting, motivating and engaging all employees, and maintaining high food quality across the preallocated cloud kitchens. This is a hands-on role, and you will be expected to work peak shifts within the business, including evenings and weekends.
Main Responsibilities:- Kitchen Operations Management: Oversee daily operations across multiple kitchens, ensuring compliance with company standards, health & safety regulations, and food hygiene protocols.
- Site Management: Manage weekly personal visits to the sites in your designated area. Aim to have 2-6 sites under management.
- Daily Contact: Keep daily contact with all sites, and one-on-one meetings with team leaders and weekly to go through the previous week results.
- Talent Acquisition and Development: Work on a Hire & retain plan for all sites. Actively Help or consistently recruit and conduct on the job training.
- Performance Tracking and Analysis: Track and analyse performance metrics (e.g., KPIs, service times, customer feedback) to identify areas for improvement and implement necessary changes.
- Compliance and Governance: Collaborate with Area Manager and the People Team to ensure compliance with legislative requirements associated with recruitment and working practices of employees, such as working time regulations and immigration restrictions.
- Performance Appraisals: Conducting and completing robust Performance Appraisals and in line with the company guidelines and timescales.
- Team Leadership and Development: Proactively develop Team leaders through continuous coaching and support.
- Employee Relations: Assisting the Area Manager with pro-active management of all in-Kitchen Employee Relations issues so that all issues are managed in line with statutory requirements and employment law, updating as appropriate.
- Attendance and Leave Management: Track Team absence, taking action in line with Pasta Evangelists absence management policy where appropriate. Manage team holidays in line with the needs of your business.
- Health, Safety and Food Hygiene: All statutory and company Health, Safety, and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary.
- Food Quality: Maintain consistent food quality across all sites, ensuring every dish meets our high standards in taste, presentation, and portioning.
- Culture and Recognition: Adopt a strong recognition culture that highlights high performing individuals. Recognise and celebrate exceptional sales achievements with the team.
- Sales Goals: Set and communicate daily/ weekly Sales Goals to the team, striving to consistently exceed sales targets.
- Profitability: Collaborate with the Area Manager to maximise the profitability of the Kitchen by understanding and controlling all Kitchen costs (e.g. labour, food).
- New Kitchen Launch: Assist with the opening of new kitchens, ensuring smooth launches and consistent training for new teams.
- Deputy Area Manager: Deputy for the Area Manager when required.
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