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Claims Handler

2 months ago

Newcastle under Lyme, Staffordshire, United Kingdom Everpool Full time

Job Summary:

We are seeking a highly skilled Claims Handler to join our team at Everpool. As a Claims Handler, you will be responsible for managing a caseload of insurance claims across a multi-client team.

Key Responsibilities:

  • Owning a caseload of insurance claims and managing all aspects of the claim from start to finish.
  • Being available to field calls from customers, clients, and suppliers to provide exceptional customer service.
  • Engaging with clients, customers, and suppliers via multiple communication channels to resolve claims efficiently.
  • Collaborating with internal teams to ensure seamless claim resolution.
  • Providing accurate and timely updates to stakeholders on claim progress.

Requirements:

  • Previous customer service experience with a strong focus on resolving customer complaints.
  • Previous experience in the insurance industry, preferably in household claims.
  • Excellent IT skills with the ability to use multiple systems, including Microsoft and bespoke packages.
  • Strong communication and organizational skills to manage multiple claims simultaneously.

What We Offer:

As a Claims Handler at Everpool, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary and a range of benefits to support your career growth and well-being.