Customer Engagement Manager

3 weeks ago


Rugby, Warwickshire, United Kingdom Häfele UK Ltd Full time

Häfele UK Ltd provides comprehensive customer support through its best-in-class sales and support team. As a Customer Engagement Manager, you will play a key role in contributing to the evolution of our overall customer strategies.

Your main responsibilities will include:

  • Creating a comprehensive customer marketing strategy for your assigned market segments, including identifying new opportunities and initiatives to drive sales and customer engagement
  • Leading on market segment relevant marketing activity, including events, literature, PR, advertising, sales support, email, digital activities, and hospitality
  • Working alongside the wider teams in eCommerce, creative, 3rd parties, digital teams and category teams to ensure a collaborative and aligned delivery of your plan

The ideal candidate will have a minimum of 7 years of relevant experience, specifically in ecommerce trading, and will possess excellent English communication skills, organisation and collaboration skills, and the ability to manage multiple tasks to a high standard.

The role offers a competitive salary of £65,000 per annum, annual bonus, car, and a range of benefits including holiday entitlement, healthcare, pension scheme, life insurance, and learning and development opportunities.



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