European Freight Operations Team Leader

3 weeks ago

Cheltenham, Gloucestershire, United Kingdom Challenge-trg Recruitment Full time
European Freight Forwarder Job Description

As a European Freight Forwarder, you will play a crucial role in leading a small team and overseeing the efficient running of the European Operations department. Your responsibilities will include:

Key Responsibilities:
  • Lead a small team of operational staff to ensure the smooth operation of the European Operations department.
  • Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations.
  • Plan weekly export trailers efficiently to maximize trailer payloads.
  • Develop key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service.
  • Ensure good internal communication between key departments, Customs, Transport, and Warehouse to ensure efficient loading and transport of customer goods.
  • Resolve and manage customer/agent queries courteously and efficiently.
  • Add charges and accruals to shipments.
  • Arrange all risks insurance for high-value/client-sensitive shipments.
  • Work with the team to align and streamline internal processes.
  • Deputize for the Branch Manager as and when required.
Requirements:
  • Experience of working in a freight forwarding/logistics role, particularly European road freight (essential).
  • Experience of working in a supervisory role (desirable).
  • Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading meters (desirable).
  • Strong customer service skills.
  • Commercially aware.
  • Clear and confident communicator.
  • Analytical and accurate, with excellent attention to detail.
  • Assertive.
  • Computer literate and able to learn how to use new systems effectively.
  • Ability to work collaboratively as a team player.
  • Confident using Microsoft packages such as Word, Excel, and PowerPoint.
  • Good attention to detail when handling data.
  • Ability to manage time effectively and prioritize workload.

This is a great opportunity for the right individual to join an award-winning and growing company that genuinely cares about its employees. Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy. We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race, including color, nationality, ethnic or national origin, religion or belief, sex, and sexual orientation.

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