European Freight Operations Team Leader

2 weeks ago

Cheltenham, Gloucestershire, United Kingdom Challenge-trg Recruitment Full time
European Freight Forwarder Job Description

As a European Freight Forwarder, you will play a crucial role in leading a small team and overseeing the efficient running of the European Operations department on a day-to-day basis.

Key Responsibilities:
  • Lead a small team of operational staff to ensure the smooth operation of the European Operations department.
  • Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations.
  • Plan weekly export trailers efficiently to maximize trailer payloads.
  • Develop key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service.
  • Ensure good internal communication between key departments, Customs, Transport, and Warehouse to ensure efficient loading and transport of customer goods.
  • Resolve and manage customer/agent queries courteously and efficiently.
  • Add charges and accruals to shipments.
  • Arrange all risks insurance for high-value/client-sensitive shipments.
  • Work with the team to align and streamline internal processes.
  • Deputize for the Branch Manager as and when required.
Requirements:
  • Experience of working in a freight forwarding/logistics role, particularly European road freight (essential).
  • Experience of working in a supervisory role (desirable).
  • Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading meters (desirable).
  • Strong customer service skills.
  • Commercially aware.
  • Clear and confident communicator.
  • Analytical and accurate, with excellent attention to detail.
  • Assertive.
  • Computer literate and able to learn how to use new systems effectively.
  • Ability to work collaboratively as a team player.
  • Confident using Microsoft packages such as Word, Excel, and PowerPoint.
  • Good attention to detail when handling data.
  • Ability to manage time effectively and prioritize workload.
Benefits:
  • 25 days annual leave plus 8 bank holidays.
  • BHN Discount Platform.
  • Employee Assistance Program.
  • Contributory Pension Scheme.
  • Discounted Gym Membership.
  • Pay Day Treat Days.
  • Learning Management System.
  • Mental Health Forum and First Aiders.

This is a great opportunity for the right individual to join an award-winning and growing company, who genuinely care about their employees.

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