European Freight Operations Team Leader
2 weeks ago
As a European Freight Forwarder, you will play a crucial role in leading a small team and overseeing the efficient running of the European Operations department on a day-to-day basis.
Key Responsibilities:- Lead a small team of operational staff to ensure the smooth operation of the European Operations department.
- Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations.
- Plan weekly export trailers efficiently to maximize trailer payloads.
- Develop key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service.
- Ensure good internal communication between key departments, Customs, Transport, and Warehouse to ensure efficient loading and transport of customer goods.
- Resolve and manage customer/agent queries courteously and efficiently.
- Add charges and accruals to shipments.
- Arrange all risks insurance for high-value/client-sensitive shipments.
- Work with the team to align and streamline internal processes.
- Deputize for the Branch Manager as and when required.
- Experience of working in a freight forwarding/logistics role, particularly European road freight (essential).
- Experience of working in a supervisory role (desirable).
- Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading meters (desirable).
- Strong customer service skills.
- Commercially aware.
- Clear and confident communicator.
- Analytical and accurate, with excellent attention to detail.
- Assertive.
- Computer literate and able to learn how to use new systems effectively.
- Ability to work collaboratively as a team player.
- Confident using Microsoft packages such as Word, Excel, and PowerPoint.
- Good attention to detail when handling data.
- Ability to manage time effectively and prioritize workload.
- 25 days annual leave plus 8 bank holidays.
- BHN Discount Platform.
- Employee Assistance Program.
- Contributory Pension Scheme.
- Discounted Gym Membership.
- Pay Day Treat Days.
- Learning Management System.
- Mental Health Forum and First Aiders.
This is a great opportunity for the right individual to join an award-winning and growing company, who genuinely care about their employees.
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